Where to reach us
The easiest way to reach the editorial team is by email. Our postal address serves mainly for identification and as a point on Google Maps.
| Channel | Details | Note |
|---|---|---|
info@dukatbet.online |
main channel for all questions about our content | |
| Address | Kossuth Lajos tér 1-3, 1055 Budapest | address for Google Maps and written correspondence |
| Languages | Slovak, Hungarian, English | write in whichever language suits you |
We do not run a phone line or chat. We are a small team, and writing lets us answer precisely – with a link to the specific source.
What to contact us about
We can help with questions about our content. Typical situations include:
- an article contains an error, a typo or outdated information,
- an explanation is unclear (for example, the difference between RTP and volatility),
- you are looking for a source we used,
- you want to suggest a topic the site is missing,
- you have a question about data processing on this site (details are in our privacy policy).
If you are asking about a specific game, include its name and studio. It saves both sides one round of emails.
When a question belongs with Dukat.bet support
We are not the casino operator. We cannot see player accounts and have no way to intervene in transactions.
So for the following topics, write directly to Dukat.bet support: logging in and blocked accounts, deposits and withdrawals, identity verification, crediting of a bonus or cashback, and disputes about a specific game round. You will find the support channels in the footer of the operator’s site or in your account after logging in – we describe the process in our article on customer support.
One rule applies everywhere: never send your password or SMS codes to anyone. Not to us, and not to support.
A message that is quick to answer
Short emails on a single topic work best. If you have several questions, feel free to number them – we will answer each one separately and nothing will slip through.
A few words in the subject line are enough, for example ‘RTP error – Twin Spin’ or ‘Question about the mobile version’. For a technical problem with our site, add the browser and device name (e.g. Safari on iPhone, Chrome on Windows). A screenshot helps more than a long description.
On the other hand, personal documents, card numbers and login details do not belong in your message. We need none of them and delete such attachments immediately.
If you are not sure whether your question is for us, write anyway. At worst, we will tell you where to turn.
How to report an error in an article
In your email, include the page address, quote the sentence you think is wrong and, if you can, add a source. For RTP, we prefer manufacturers’ websites – netent.com, quickspin.com, bgaming.com.
We look into every report. If it is confirmed, we correct the text and update the revision date on the page; the current check dates from 2026-10-06. You can read more about how we work on the about us page.
Thank you for every comment – most of our corrections have come thanks to readers.